Shipping & Returns Policy

Last Updated: 2/12/2026

Welcome to Woo Girls Co — where the outfits are bold, the plans are loose, and the group chat is already buzzing. Before you check out, here’s the lowdown on shipping, returns, and what happens if things go a little sideways (it is Nashville, after all).

Shipping the Goods 🎶✨

Processing Time

All of our tees are made just for you (because you’re not basic), so please allow 2–5 business days for your order to be processed before it ships.

Orders aren’t processed on weekends or holidays — even Woo Girls need rest.

Delivery Estimates

Once your order ships, here’s what to expect:

  • United States: 5–10 business days

  • International (if available): 10–20 business days

Delivery times are estimates and can vary due to carrier delays, weather, or the universe testing your patience.

✨ Pro tip: If you’re ordering for a trip, concert, or bachelorette weekend — order early. Like, earlier than you think you need to.

Shipping Costs

Shipping rates are calculated at checkout — no surprises, no jump scares.

Tracking Your Order

Once your order ships, you’ll receive an email with tracking info so you can obsessively check it while packing your boots.

Tracking may take up to 48 hours to update — don’t panic, it’s on the way.

Returns & Exchanges (The Honest Part) 👀

Because our items are made-to-order, we’re unable to accept returns or exchanges for:

  • Wrong size selection

  • Change of heart

  • “I thought I’d be more feral this weekend” moments

Please check the size chart carefully before ordering — we want you confident, comfy, and camera-ready.

Damaged or Defective Items 💔➡️❤️

If your item arrives damaged, misprinted, or defective, that’s on us — not you.

To get it fixed:

  • Email us within 7 days of delivery

  • Include your order number

  • Send clear photos showing the issue

📧 wooogirlsapparel@gmail.com

Once approved, we’ll send a replacement ASAP so your plans stay intact.

Cancellations & Order Changes ⏰

Need to cancel or tweak your order? You’ve got 12 hours after purchase to do so.

After that, your tee is already in production and living its best life — changes won’t be possible.

Refunds 💳

Refunds are issued only if:

  • Your order can’t be fulfilled

  • A damaged/defective item can’t be replaced

Approved refunds will be sent to your original payment method within 5–10 business days.

A Few Final Notes (From One Woo Girl to Another) 💋

Woo Girls Co isn’t responsible for:

  • Packages marked as delivered but mysteriously missing

  • Incorrect shipping addresses entered at checkout

  • Delays caused by carriers or peak travel seasons

If something feels off, though — email us. We’re friendly, reasonable, and rooting for your trip.